How not to tick off adult demo clients…..!!
— Writen by Rhona Dick
Have you ever been in a demo with an adult, but they just seem a bit angry or irritated?? Read this article to make sure it´s not you causing the problem!! Follow the advice to make sure they are happy, comfortable and consequently choose to sign up!
What causes an adult client to get ticked off?
- Introducing inappropriate topics of conversation….
Don´t risk it! Stay away from any topic of conversation related to sex, salary, religion, politics, sensitive health issues and most importantly at iTutorgroup, don´t put China and Taiwan in the same context.
e.g. ´So, are you from China or Taiwan?´
´So you are from the Taiwan region of China, right?´
´Are you happy with your salary?´
´What do you think of Chinese politicians?´
These types of questions will most definitely cause some uneasiness amongst clients, and it is certainly not the first image you want to be displaying of the company.
- Being unprofessional
This is quite an obvious one, but is worth mentioning, as it will look bad and will put clients off straight away. They will start to get irritated as they feel they have wasted their time.
Do not do the following during a demo:
-use a cell phone
-use own materials
-use offensive language or insult the client
-wearing inappropriate dress
- Not having a good teaching style
If the client thinks you are not a good teacher, they will switch off and again…get annoyed because they feel they have wasted their time L
Make sure to leave a good impression by keeping the following in mind:
-too much teacher talk
-too many yes/no questions
-not enough correction
-not giving thinking time
-talking too fast/slow
-not knowing how to explain a word or grammar concept
So we have spoken about what you shouldn´t do….now let see how we can not just keep the client happy, but also impress them!
Here are some tips for impressing your clients in those 15 minutes!
- Make personalized gap fill sentences using their name
e.g. Cindy ___ eaten breakfast this morning.
- Get them to ask questions about you to practise questions and build a connection
- Apply the lesson material as much as you can to their lives so it is relevant to them
- Write a joke on the opening slide, everyone relaxes when they laugh…
e.g. A woman in labour suddenly shouted ´Won´t, can´t, shouldn´t, didn´t!´
The doctor said don´t worry, they´re just contractions. (Higher levels)
- Safe topics of conversation to warm them up could be: hobbies, music, food, what motivates them, exercise, goals and dreams, what they would do if they won the lottery, shopping, future plans, sports, why they want to learn English, if they have ever lived in a different country
- Activities to practise the vocabulary could be describing a picture, thinking of synoynms and antoynms etc
- Don´t get flustered when things go wrong and always wear a smile J
Follow this advice and you will not just have happier students but also more sign ups J